Privacy Policy
Last updated: 2 October 2026
Your Meds UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, request or purchase medicines, complete a health assessment, contact us, or otherwise use our services.
Because our services may involve medicines and healthcare information, some of the information we process may constitute special category data, including information concerning your health. We take the protection of this information particularly seriously.
By using our website and services, you acknowledge that you have read this Privacy Policy.
1. Who We Are
Your Meds UK operates this website and provides online pharmacy-related services through yourmedsuk.com.
For the purposes of UK data protection law, the organisation responsible for your personal data is the relevant data controller for the information described in this Privacy Policy.
If you have questions about how your personal information is handled, please contact us using the contact details provided on our website.
Where another organisation, such as an independent prescriber, pharmacist, healthcare professional, delivery provider or payment provider, processes your information independently, that organisation may have its own privacy responsibilities and privacy notice.
2. Information We Collect
Depending on how you use our website and services, we may collect different categories of information.
Personal identification information
This may include:
Full name
Date of birth
Gender or sex where clinically relevant
Residential or delivery address
Email address
Telephone/mobile number
Account login information
Other information required to identify you
Health and medical information
When you request certain medicines or complete a health assessment, we may collect information necessary for the appropriate assessment and supply of treatment.
This may include:
Medical conditions
Symptoms
Medical history
Current or previous medicines
Allergies
Previous treatment
Relevant physical measurements
Pregnancy or breastfeeding information where relevant
Lifestyle information where clinically relevant
Information about your suitability for a particular medicine
Information provided during a consultation or clinical assessment
Health information is treated as special category personal data under UK data protection legislation.
Prescription information
Where applicable, we may process information relating to:
Prescriptions
Medicines requested
Medicines supplied
Dosage and strength
Prescription status
Prescriber information
Clinical assessment outcomes
Relevant pharmacy records
Order and transaction information
We may collect:
Products or medicines ordered
Order number
Order date
Delivery information
Payment status
Refund information
Transaction records
Payment card information may be processed directly by our payment service provider. We do not necessarily have access to complete payment card details.
Communications
If you contact us, we may retain records of:
Emails
Telephone communications
Customer service enquiries
Messages
Complaints
Other correspondence
This helps us respond to your enquiry, maintain appropriate records and improve our services.
Technical information
When you use our website, we may automatically collect certain technical information, such as:
IP address
Browser type
Operating system
Device type
Screen resolution
Referring website
Pages visited
Date and time of visits
Website interaction information
Approximate geographic information derived from technical data
The exact information collected depends on the technologies and services used on our website.
3. How We Use Your Information
We may use your personal information for the following purposes.
Providing our services
We may use your information to:
Create and manage your account
Process orders
Process prescriptions
Conduct appropriate medicine assessments
Facilitate pharmacist or prescriber review
Supply medicines where appropriate
Arrange delivery
Respond to enquiries
Provide customer support
Process refunds and cancellations
Patient and medicine safety
Where necessary, information may be used to:
Assess whether a medicine may be appropriate
Identify potential contraindications
Identify potential medicine interactions
Check information relevant to safe supply
Maintain appropriate pharmacy and clinical records
Meet professional and legal requirements
Investigate potential medication-related concerns
We may decline to supply a medicine where appropriate clinical or legal requirements have not been met.
Legal and regulatory compliance
We may process information where necessary to comply with applicable laws, regulations and professional requirements.
This may include obligations relating to:
Medicines
Pharmacy services
Prescription medicines
Patient safety
Record keeping
Fraud prevention
Financial and accounting requirements
Law enforcement requests
Website improvement
We may use technical and usage information to:
Maintain our website
Identify technical problems
Improve website performance
Understand how visitors use our website
Improve the user experience
Monitor website security
4. Legal Bases for Processing
Under the UK GDPR, we need an appropriate legal basis before processing personal information.
Depending on the circumstances, we may rely on one or more of the following legal bases:
Contract
We may process information when it is necessary to provide services or fulfil an agreement with you, such as processing an order.
Legal obligation
We may process information when required to comply with a legal or regulatory obligation.
Legitimate interests
We may process certain information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Examples may include website security, fraud prevention, service administration and improving our services.
Consent
Where required, we may ask for your consent before processing particular information or using certain technologies.
You may withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Health and special category data
Where we process health information, we will rely on an appropriate additional condition under UK data protection law for processing special category data.
The specific condition will depend on the purpose of the processing, including healthcare provision, assessment, treatment, management of health services or compliance with applicable legal obligations where relevant.
5. Prescription and Clinical Information
Some medicines available through an online pharmacy require additional clinical safeguards.
If you request a prescription-only medicine, information you provide may be reviewed by an appropriately qualified healthcare professional, pharmacist or prescriber, depending on the service.
The information may be used to determine whether the requested treatment is appropriate.
Providing incomplete or inaccurate information may affect the safety of an assessment and could result in a medicine not being supplied.
We will not use information supplied for a clinical assessment to make a medical diagnosis outside the scope of the service.
Where you require further medical attention, you may be advised to contact your GP, NHS 111, emergency services or another appropriate healthcare professional.
6. Who We Share Your Information With
We do not sell your personal information.
We may share relevant information with trusted organisations where necessary to provide our services, comply with legal obligations or protect patients and our business.
Depending on the services you use, these organisations may include:
Pharmacists and healthcare professionals
Relevant health and prescription information may be shared with pharmacists, prescribers or other appropriately authorised healthcare professionals where required for clinical assessment, prescribing or medicine supply.
Payment providers
Payment information may be processed by third-party payment providers to securely process transactions.
Delivery providers
We may provide delivery information to courier or postal services so that your order can be delivered.
Only information necessary for delivery should be provided.
Technology and service providers
We may use third-party providers for services such as:
Website hosting
Cloud infrastructure
Customer support
Email delivery
SMS or communications
Security
Analytics
Website maintenance
Data storage
Where these providers process personal data on our behalf, we take appropriate steps to ensure that suitable contractual and security arrangements are in place.
Regulators and authorities
We may disclose information where required or permitted by law, including to appropriate regulatory bodies, law enforcement agencies, courts or government authorities.
7. International Transfers
Some technology or service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, this may include relying on:
UK adequacy regulations
UK International Data Transfer Agreements
UK Addendums
Other legally recognised safeguards
8. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information against:
Unauthorised access
Unauthorised disclosure
Accidental loss
Destruction
Alteration
Misuse
Security measures may include access controls, authentication, encryption, secure connections, monitoring and appropriate staff procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should not share your password with another person.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Different types of information may therefore be retained for different periods.
For example, pharmacy, prescription, clinical, financial and transaction records may be subject to specific legal, regulatory or professional retention requirements.
When information is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Website functionality
Security
Remembering preferences
Analytics
Understanding website usage
Improving website performance
Marketing, where applicable and permitted
Some cookies may be essential for the website to function.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings and, where available, our cookie-management tools.
Blocking certain cookies may affect website functionality.
11. Marketing Communications
Where permitted, we may send you information about our services, products, health information or other relevant communications.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.
Please note that you may still receive essential service communications, such as information about an order, prescription, account or delivery.
12. Your Data Protection Rights
Under UK data protection law, you may have rights including:
Right of access
You may request a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you may ask us to delete your personal information.
This right is subject to legal and regulatory requirements. We may therefore be required to retain certain pharmacy, prescription, clinical or transaction records even when you request deletion.
Right to restriction
In certain circumstances, you may ask us to restrict how we process your personal information.
Right to data portability
Where applicable, you may request certain information in a structured, commonly used and machine-readable format.
Right to object
You may have the right to object to certain types of processing, including some processing based on legitimate interests or direct marketing.
Rights relating to automated decision-making
Where applicable, you may have rights concerning decisions based solely on automated processing that have legal or similarly significant effects.
Not all rights apply in every situation, and exemptions may apply under UK data protection law.
13. How to Exercise Your Rights
If you would like to exercise one of your data protection rights, please contact us using the contact information provided on our website.
We may need to verify your identity before processing your request. This is a security measure designed to prevent personal information from being disclosed to the wrong person.
We aim to respond to valid requests within the time period required by applicable data protection law.
14. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
The ICO is the UK’s independent supervisory authority for data protection.
You can find information about making a complaint on the ICO’s website:
https://ico.org.uk/make-a-complaint/
15. Children’s Privacy
Our services are intended for adults unless a particular service expressly states otherwise.
We do not knowingly collect personal information from children for the purpose of providing adult pharmacy services.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate.
16. Third-Party Websites
Our website may contain links to third-party websites, including healthcare information sources, payment providers, delivery services and other websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our services
The technologies we use
Data protection requirements
Pharmacy or healthcare requirements
Our business processes
When we make changes, we will update the Last updated date at the top of this page.
We recommend checking this page periodically for the latest information.
18. Contact Us
If you have questions about this Privacy Policy, your personal information or how we process your data, please contact Your Meds UK using the contact details provided on our website.
Your Meds UK
Website: https://yourmedsuk.com/
For privacy-related enquiries, please use the contact details provided on our Contact page.
Important Information
This Privacy Policy explains how personal information may be handled by Your Meds UK. It should be read together with any applicable Terms & Conditions, Cookie Policy, Delivery Policy, Refund Policy and other service-specific notices.
Where a separate healthcare professional, prescriber, pharmacy or service provider acts as an independent data controller, that organisation may provide its own privacy information explaining how it processes your personal data.
